What happens if there is something wrong with my product?

All of our shutters go through a stringent quality control process before they are despatched to you. In the event that your shutter develops a fault, we will act quickly to assess the issue and identify what is required to rectify the fault. Possible charges may apply.

Who should I contact for advice?

Our offices are open from 9 - 5pm Monday through to Friday if you would like to contact us by phone or email. We are always happy to provide advice and support if it is needed. Email: enquiries@oxleydoors.co.uk Phone: 08000 787979 Contact us through the website

What happens if there is a problem with the product when it is delivered?

All of our roller shutters go through vigorous quality control procedures. However, in the unlikely event that you do encounter a problem simply contact us, or email enquiries@oxleydoors.co.uk, or phone (0800 0787979) and we will be happy to assist you.

Do you offer an installation service?

We offer a full installation service by our own experienced fitting teams. No sub-contractors are used.

How simple is it to install my roller security shutter?

Oxley recommends shutters are only installed by suitably qualified professional installers. Oxley Doors & Shutters is able to provide a full installation service, that is competitive and safe.

Are the shutters simple to install?

Our products are designed to be very simple to install. Usually it is a simple case of fixing the guide channels to the wall, inserting the slats and attaching the suspension springs. Minor complications can arise when the walls or windows are not completely level, however these are simple to overcome. When choosing a shutter with remote control operation, installation is even simpler as you only need to run a single cable to a plug socket, and then plug in!

Who is Oxley Roller Shutters?

Oxley Doors & Shutters has been manufacturing and installing roller shutter doors and window shutters since 1985. Our main focus is on quality and best value price. Our many clients include Councils, Police Authorities, Schools and national industries. We are members of the Door and Hardware Federation (DHF) and CHAS certificated. By avoiding huge marketing costs such as not paying sales commissions, we can bring you quality products at a vastly reduced price.

What happens if I change my mind?

After your order has been placed you have 24 hours to cancel or change the order. From then it will depend how far the order has progressed as to what can be changed.

What guarantees do you offer?

We are so confident in the quality of our products that all of our roller shutters come with a 1 year guarantee. In the unlikely event that a part does fail, simply contact us and we will advise you how to isolate the shutter and we will send a fitting team to site to rectify.

Are your products CE approved?

Yes all of our products are CE approved.

Are your products higher quality than some cheaper alternatives I see on the market?

Yes, our shutters are made from quality, sourced material. We only use trusted brands for our electronics that are known for trouble free operation. All components are sourced within Europe to keep a tight control on quality. Our pricing is extremely competitive and we would be astonished if you could find a product made with the same quality for a cheaper price.

I want to order a size in between the sizes you offer on your product page - is this possible?

Yes this is possible. We try and keep our pricing simple but this does not mean you are limited to these specific sizes. We manufacture each security shutter specifically to your requirements right down to the millimetre so you can choose the exact size you like. For example if you would like a Shutter at 2.9m x 2m this is fine. Simply round up to the 3m x 2m price and include your requested size in the notes with your order. But if unsure one of our team members will call to your site and clarify the exact sizes needed to manufacture. Contact us on: Phone : 08000 787979 Email: enquiries@oxleydoors.co.uk Alternatively you can contact us through the website.

How do I correctly measure for a roller shutter?

The most effective way is to contact our office on 0800 0787979 and one our team members will book an appointment for a free site visit. Then we can discuss the best option for you. Alternatively, email us on enquiries@oxleydoors.co.uk or you can contact us through the website.

How can I contact Oxley Shutters?

We have several ways that you can contact us if you need any assistance. You can email us by either using the enquiries@oxleydoors.co.uk alternatively you can contact us through the website. If you prefer to speak to someone on the phone then we offer a freephone number that is available Monday to Friday between 9am to 5pm. 0800 0787979.

What makes your products different?

All of our products are of the highest quality. Unlike some shutters that you may find in shops or online, our shutters are made from reliable parts and we only use world class electronics that can be trusted and relied upon. There really are no shortcuts taken. As well as the quality, our service is unique in the fact that all of our roller shutter products are custom built to your requirements. We hold a large amount of products in stock.

Service and Repair | Oxley Doors and Shutters

Service & Repairs

Contact Oxley during office hours to arrange your maintenance or repair visit

PUWER (Provision of Workplace Equipment Regulations 1998).

As an employer you must ensure that the work equipment you provide meets the following requirements:

Suitable for use for the purpose and conditions in which it is used.
Maintained in a safe condition so that people’s health & safety is not at risk.
Inspected by a competent person and a record kept until the next inspection.

For more information visit:
https://www.dhfonline.org.uk/
or
https://www.dhfonline.org.uk/

Servicing prolongs the life of the installation

Servicing prolongs the life of the installation and also ensures that it is kept in good working order.

Servicing helps prevent accidents

Ensuring the door is in a safe and efficient condition can help prevent accidents and damage which would result in downtime affecting workflow and creating loss of revenue.

The average length of service for our friendly team of engineers is 5 years. The engineers have CSCS cards, are CRB checked and are all IPAF and PASMA qualified. For each door that has been serviced you will be provided with a service sheet detailing the type of door, it’s location and the engineer’s findings. The office will later issue information on any door that requires further work along a quote for repair.

Please get in touch for a friendly chat about how we can help you.

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Oxley Doors.
A name you can trust:

Established 1985

Our knowledgeable and experienced team has been helping customers find the right door solutions for over 30 years.

Industry Accredited

We’re product members of the Door and Hardware Federation and an accredited contractor with Chas. We take our work seriously.

Service & Repair

We recognise the importance of keeping doors in operation. We provide tailor-made service plans and can make repairs.

Local, Friendly

We’re proud to call Yorkshire our home, and have had the pleasure of working with customers in the whole of the North, North West and North East England and Central Scotland for over 30 years.

Need help? Speak to one of our advisors

At Oxley, we pride ourselves on our knowledge and expertise. Whether you want help finding the right product or you’re ready to enquire... we’re here to help.

Call us on 0800 078 79 79
Monday to Friday 8am - 5pm

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